ProductGuest Experience

Guest Experience

Web check-in, the guidebook, and guest communication, the stay, before and after arrival.

Web Check-in

Let guests check in before they even arrive

  • Online check-in ahead of arrival
  • ID upload
  • Faster front desk turnaround

Guidebook

Everything a guest needs to know, sent as one link

A digital guide, unique to each property, delivered automatically or by your team.

Every property’s Guidebook is fully configurable, house rules, Wi-Fi, restaurant menu, nearby attractions, emergency contacts, and check-out instructions, all specific to that property. It’s sent to guests via automated WhatsApp (when enabled) or shared manually by staff.

  • Property information
  • House rules
  • Wi-Fi details
  • Restaurant menu
  • Nearby attractions
  • Emergency contacts
  • Check-out instructions
  • Delivered via automated WhatsApp or manual staff share

Communication

Answer guests before they have to ask

  • Email confirmations
  • WhatsApp Business integration
  • Automated guest messaging
  • Booking confirmations
  • Check-in reminders

Booking confirmed · Cedar Villa, 12-14 Jun

10:02

Your check-in link: proppo.in/checkin/…

10:02

Check-in reminder: tomorrow, from 1:00 PM

09:30

See it running on your own property

Most properties are fully onboarded within a week, OTA connections included.